A Love Story
8 Feb 2013
This week we have seen a beautiful true love story come to life and as it is Valentines day soon we thought we would share it with you.
Dr. David Elliott came into our store and ordered a diamond and blue sapphire eternity ring for his wife which he wanted to surprise her with on a trip to Paris. Silver Tree Jewellery were having the ring made and due to unforeseen circumstances the ring did not arrive in time for his romantic trip so he asked if he could have the ring sent to the hotel in Paris when it eventually arrives at the store.
As the ring came at the very last minute, we decided to send our Store Manager, Laura Casson, off to Paris to deliver the ring herself.
Laura greeted the Elliot's at the Hotel with the ring, which was a shocking and lovely surprise!
Here is their daughters recommendation:
"How's this for customer service...
My Mum and stepdad's 30th wedding anniversary so David orders my mum a beautiful ring - to be handmade. He has a trip to Paris organised and really, really wants the ring to be ready for the romantic gesture. The ring is not ready in time. Sad face :0(
David suggests for The Silver Tree to send the ring direct to the hotel in Paris.
By the last night, still no parcel had arrived. But to his surprise, one of the staff from the little local shop in Lancaster had been flown into Paris, is there in the hotel with the little Silver Tree bag and said ring.
Now that's what I call service! Well done Silver Tree Jewellery for making my Mum's day, and special Anniversary very, very special"