Black Friday - Get 20% off using code 20BLACKFRIDAY2021 - Excludes Vivienne Westwood (not watches), Sale & Gift Vouchers

Black Friday - Get 30% off Hot Diamonds, Anais and Emozioni using code 30BLACKFRIDAY2021

FAQs

Shopping with Silver Tree Jewellery couldn't be easier, simply browse our range online and add any items you wish to buy to your shopping basket. Once you are happy with your order please click on 'checkout' where you will be asked to confirm your order and enter a few details.

Please find FAQs below.

Jewellery Sizing

  • Do you have a ring sizing chart?

    Yes! Please click here to download, you will need adobe reader to open it. Once downloaded please print off and follow the instructions, please make sure you use a simple band ring to measure ie a ring that will lie flat on a surface.

Gift wrapping & extras

  • Can you gift wrap my items for me?

    Yes! FREE Gift Wrapping is offered as an option for all items, simply select the option when adding a item to your basket. Around Christmas and Valentine's we also offer themed gift wrap with an extra treat at no additional cost!

Back Orders

  • What happens if my item is out of stock?

    If your item is out of stock we will back order it for you and we will contact you with the option to cancel your order if you wish.

Delivery

  • Please note we do not dispatch Saturday-Sunday

  • What's are your delivery rates?

    Our no rush delivery rate is FREE for all orders (2-3 days), our express delivery rate is £5.00 and FREE for all orders over £70 (1-2 days) and our Saturday guaranteed delivery rate is £9.00 (please order by 3pm Friday).

    *Please note these delivery times are a guide only from Royal Mail. As we use an external company we cannot always fully guarantee the dates and times your order will be delivered. Delivery times can be delayed at peak trading times. Due to the COVID-19 outbreak orders may take slightly longer than usual to deliver. 

  • Do you ship to the EU?

    Yes! Our EU shipping rate £10.00 and FREE for all orders over £120.00.

  • Do you ship internationally?

    Yes! Our international shipping rate £15.00 and FREE for all orders over £150.00.

Returns

  • Can I return my item for a refund?

    Yes! If you are unhappy with your online purchase for any reason (wrong size etc) we are able to offer you a full refund provided the item is returned to us within 14 days provided it is returned in it's original condition. Unfortunately we cannot accept returned earrings for hygiene reasons or items which have been engraved. Please see details of in store returns below.

    Please return your item to:

    Silver Tree Jewellery Returns Department
    67 Penny Street
    Lancaster
    LA1 1XF

    Please include your full name and order number. Please note: we do advise you obtain proof of postage and we recommend you send the item 'signed for' or 'special delivery'.

  • Do you extend your refunds policy at Christmas?

    Yes all orders placed online between 1st - 22nd December qualify for a full refund until the 21st of January of the year after the order was placed. Please note excludes items which have been engraved.

  • Can I return an item for an exchange?

    Yes we can offer to exchange an item bought online provided the item is returned to us within 30 days provided it is returned in it's original condition. Please note excludes items which have been engraved.

  • Can I return an item which I have had engraved?

    All items which are engraved are excluded from our exchange, return and cancellation policy as these pieces are custom made. We cannot exchange or cancel your order once your order has been placed.

Please review our full online delivery and returns policy here.

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Engaged has a nice ring to it 💍

When it comes to
Engagement Rings there is a whole lot of choice from the different
metals, designs, diamond shapes and grades. The ultimate classic design
(and my personal favourite) is the Round Brilliant-Cut Diamond
Solitaire.

I spent a whole week @giagrams in 2019 examining and grading diamonds to which I have become a little obsessed!!

The
Round Brilliant-Cut shows off the uniqueness of your natural diamond.
With 58 expertly cut facets natural light enters the top of the diamond
(the table) and bounces around the precisely cut facets to give you the
brightness, fire and sparkle of a diamond ✨🔥

💎 @giagrams spent 15 years examining how light behaves in a round brilliant cut diamond
💎 cuts are graded from Excellent to Poor
💎 the better the cut grade the more valuable the diamond

Want to know more about Diamonds, the 4 C’s and the best choice of Engagement Ring for you? Then join us next week for our @diamondroomlancaster 5th birthday celebration and let us show you more…

Book your appointment // 01524 847100// shop@silvertreejewellery.co.uk

#diamonds #naturaldiamonds #engagedhasaniceringtoit #perfectproposal #misstomrs #solitairering #diamondring #diamondroom #diamondsofinstagram #silvertreejewellery

@kimberleyelizabeth_jewellery Life is a circle, the end of one journey is the beginning of a next 💫

The
beautiful handmade jewellery by Kimberley Elizabeth is a firm favourite
in the shop!! Kim hand makes all her jewellery from her little at home
studio in The Bay Area 🌊 she is inspired by the natural world around
her and creates simple tactile designs in sterling silver that reflects
current styles and landscapes.

Find the latest collection
‘Woodland Walk’ created specifically for us in store. With silver
necklaces, rings, bracelets and earrings resembling the grain of wood
from large symbolic woodland trees 🌱 🪵 🌲

✨ sterling silver
✨ hand made
✨ natural designs
✨ gift boxed & wrapped for free!!

#kimberleyelizabethjewellery #sterlingsilver #thebay #jewellerymaking #handmade #handmadejewellery #woodlandwalk #silvertree #silvernecklace #circlenecklace #jewellerymaker

Eeeek… cannot wait to see our couple on TV tonight at 8pm 🎥 👰🏼 📺 #SayYesToTheDress #TLC #SYTTDLancs

Steven proposed to Summer with a beautiful 18ct White Gold Diamond Engagement Ring 💍 from the @diamondroomlancaster in 2020 during a romantic lockdown picnic 🤍 to be married in 2022

@summerseath
@avarosehamilton
@therealgokwan
@syttdlancs
@sayyes_tlc

#weddingcouple #onthetelebox #sayyes #dreamproposal #lockdownproposal #silvertreelancaster #diamondroom #weddingshopping #weddingringslancaster #lancasteruklove❤️

At Silver Tree we actively seek out unique designers that
we know our customers will love and that underpins our own ethos of
offering luxury designer jewellery at affordable prices. We also love a
small business base, that like us, gives back to the local community.

Have a peek in store and meet our new designer jewellery collection, Anna Beck.

Founder
Becky Hosmer started Anna Beck 18 years ago during a trip to Bali. This
is where she met her future business partner, Gede, an inspired local
artisan. As the brand expanded, Becky moved to Bali from Los Angeles and
started to understand the magic and beauty behind the pieces they were
creating together.

Living and working with the artisans in Bali
taught her the art of jewelry making, as well as the art of mindfulness,
love and kindness. The jewellery collections are not only always
handmade in Bali but forge partnerships that are mutually beneficial for
the local economy; donating a portion of proceeds to support non-profit
local charities 🙌

Look good and feel good in Anna Beck 🤍

www.silvertreejewellery.co.uk/designers/anna-beck

#annabeckjewellery #uniquejewellerydesigns #twotonenecklace #handmadejewellery #silverjewelry #silverjewellery #bali #balicreatives #uniquegifts #uniquejewellerygifts #jewellerylove #giveback #feelgoodshopping #lancaster #lancastershopping #lancasterukbusinesses