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Black Friday Weekend! 15% Off with discount code BLACKFRIDAY2017 Excludes Olivia Burton, Nomination, Swarovski and Vivienne Westwood

Shipping & Terms

We ship to UK and deliver direct to your door, normally within 3-5 working days. There is no packing charge. We always send recorded post. Postage rates will be displayed at checkout. Please review our postage rates below.

SHIPPING RATES

  • UK Royal Mail Standard Delivery: £2.50 for orders under £50.00, Free for orders over £50.00. This service aims to deliver your parcel within 2-3 working days. This also includes proof of delivery and signature from recipient.
  • UK Express Delivery: 1-2 days: £3.50 for orders under £75.00, Free for orders over £75.00. (please place orders before 4pm Monday to Friday and before 11.30am on a Saturday for next day delivery)
  • International Shipping: £10.00 for orders under £100.00, Free for orders over £100.00

When your parcel arrives, check the contents against the Advice Note. If they are not the same, please contact us by email. If you are paying by bank cheque or transfer, please allow extra time for clearance and shipping.

RETURNS

Earings and Engraved Items

Please note: we cannot except returned earrings for hygine reasons or items that have been engraved.

Our 14-day returns guarantee

If something does not fit or it is not suitable you can return to us for a full refund. Please notify us within 14 days and we will refund the relevant parts of your order when we receive the goods in their original condition. We do not refund any post and packaging charges.

Extended Christmas returns

For all orders placed between the 1st - 22nd December we have an extended refund guarantee until the 20th of January of the year after the order was placed.

Our 30-day exchange guarantee

We are happy to exchange goods for their original cost. Please notify us within 14 days and we will issue you with a credit note or send out the new order when we receive the goods in their original condition. 

Please note: 
You are responsible for returning the item back to us. We do not accept responsibility for it until it has been delivered to us so we do advise you get proof of postage. We do not credit back the return postage cost.

FAULTY GOODS

It is very unlikely that goods will be found to be faulty. However, if goods should be found to be faulty notification should be made within seven days of the goods being received. All goods supplied by us are subject to manufacturing tolerances and are warranted as being suitable for the purpose for which they are designed, under fair conditions. Under this warranty we will replace or issue credit against goods acknowledged by us to be faulty, providing such faults have not be caused by your misuse, negligent handling or improper care of the goods. Where goods are found to be faulty the cost of the goods and postage will be refunded.

Inspect any received package thoroughly before accepting/signing for it. If the package appears to have suffered shipping damage, keep the original shipping carton and please contact us.

If you do need to return any goods, please remember to wrap the package securely as it may not be possible to offer a refund or replacement on goods which are damaged during return transit, and send it to

Silver Tree Jewellery


67 Penny Street
Lancaster
LA1 1XF

 

Marking your parcel clearly as Returned Goods.

PRIVACY NOTICE

We will not e-mail you in the future unless you have given us your consent. We will not pass on your e-mail address if you choose to join any subscription list. You will be allowed to unsubscribe at any time by e-mailing us.

WHAT PERSONAL INFORMATION ABOUT CUSTOMERS DO WE REQUIRE?

The information we learn from customers helps us personalise and continually improve your shopping experience with Silver Tree Jewellery.

Here are the types of information we gather.

Information You Give Us:

We receive and store information you enter on our website or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, fulfilling orders, customising future shopping for you, improving our shop features and communication with you.

Automatic Information:

We receive and store certain types of information whenever you interact with our website. For example, like many websites, we use "cookies," and we obtain certain types of information when your web browser accesses our website.

E-mail Communications:

Our e-mail mailing list is 'opt in' and at any time you can choose to 'opt out'!

WHAT ABOUT COOKIES?

Cookies are alphanumeric identifier text files that we transfer to your computer’s hard drive through your web browser to enable our systems to recognize your browser and to provide features such as storage of items in your Shopping Basket between visits.

HOW DOES SILVER TREE JEWELLERY USE THE INFORMATION IT RECEIVES?

We respect your privacy and appreciate your business. At no time do we ever provide your account contact or payment information to any third party vendor, associate or service provider unless absolutely necessary in order to complete your transaction and order.

HOW SECURE IS INFORMATION ABOUT ME?

All personal information collected is handled using Secure Sockets Layer (SSL) software, which encrypts information you provide for purchasing of our products or services. All information provided when paying through Worldpay is handled by Worldpay using Secure Sockets Layer (SSL) software.

CONDITIONS OF USE, NOTICES AND REVISIONS

If you choose to visit Silver Tree Jewellery, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of the state of our location. If you have any concern about privacy of your personal information as used and collected within our website, please send us a thorough description by clicking on the "Contact" Link, and we will try to resolve it. Our business changes constantly, and our Privacy Notice and the Conditions of Use will change also. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

INFORMATION YOU GIVE US

You provide most information when you search, buy, order, post reviews, or other methods of communication via our website, Worldpay or email Silver Tree Jewellery. As a result of those actions, you might supply us with such information as your name, address and phone number.

QUESTIONS

Questions regarding our Conditions of Use, Privacy Policy, or other policy related material can be directed to us via our contact page.

CONDITIONS OF USE

As a Silver Tree Jewellery shopper, we want your experience to be a pleasant and convenient one. We also feel that having the right information at your fingertips helps to make the entire purchasing process run a little more smoothly.

We have provided some pertinent information for you to read over and consider at your leisure.

PRIVACY

Please review our Privacy Notice, which also governs your visit to our website, to understand our practices.

ELECTRONIC COMMUNICATIONS

When you visit Silver Tree Jewellery or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

COPYRIGHT

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Silver Tree Jewellery or its content suppliers and protected by UK and international copyright laws. The compilation of all content on this site is the exclusive property of Silver Tree Jewellery, with copyright authorship for this collection by Hotfoot Design, and protected by U.K. and international copyright laws.

TRADEMARKS

Silver Tree Jewellery may not be used in connection with any product or service that is not Silver Tree Jewellery, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Silver Tree Jewellery. All other trademarks not owned by Silver Tree Jewellery or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Silver Tree Jewellery or its subsidiaries.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

This site is provided by Silver Tree Jewellery on an "as is" and "as available" basis. Silver Tree Jewellery makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk.

To the full extent permissible by applicable law, Silver Tree Jewellery disclaims all warranties, express or implied including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Silver Tree Jewellery does not warrant that this site, its servers, or e-mail sent from Silver Tree Jewellery are free of viruses or other harmful components. Silver Tree Jewellery will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

Certain State Laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.

APPLICABLE LAW

By visiting Silver Tree Jewellery, you agree that the laws of UK, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Silver Tree Jewellery or its associates.

DISPUTES

Any dispute relating in any way to your visit to Silver Tree Jewellery or to products you purchase through Silver Tree Jewellery shall be submitted to confidential arbitration in UK, except that, to the extent you have in any manner violated or threatened to violate Silver Tree Jewellery intellectual property rights, Silver Tree Jewellery may seek injunctive or other appropriate relief through courts in the UK, and you consent to exclusive jurisdiction and venue in such courts. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

SITE POLICIES, MODIFICATION, AND SEVERABILITY

Please review our other policies, such as our Shipping and Returns policy, posted on this site. These policies also govern your visit to Silver Tree Jewellery. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any reign condition.

TYPOGRAPHICAL ERRORS

In the event a product is listed at an incorrect price due to typographical error, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a credit to your credit card account to the value of the incorrect price (including delivery charges).

QUESTIONS

Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed us via our contact page.