Black Friday 20% Off Thomas Sabo, Hot Diamonds, Olivia Burton & Hugo Boss in store & online | Ends 27-11-23 *Exclusions apply
USE CODE: BF2023

Shipping

We ship to UK and deliver direct to your door, normally within 1-2 working days. There is no packing charge. We always send recorded post. Postage rates will be displayed at checkout. Please review our postage rates below.

SHIPPING RATES

COVID-19 Update. We are now offering FREE standard delivery on every order.

  • Our no rush delivery rate is FREE for all orders (2-3 days)*
  • Our express delivery rate is £5.00 and FREE for all orders over £70 (1-2 days)*
  • Our Saturday guaranteed delivery rate is £9.00 (please order by 3pm Friday)*
  • Our EU shipping rate £10.00 and FREE for all orders over £120.00*
  • Our international shipping rate £15.00 and FREE for all orders over £150.00*

*Please allow for delays due to Royal Mails strike/ action days and due to the busy Christmas season.

When your parcel arrives, check the contents against the Advice Note. If they are not the same, please contact us by email. If you are paying by bank cheque or transfer, please allow extra time for clearance and shipping.

RETURNS

Earings and Engraved Items

Please note: we cannot except returned earrings for hygine reasons or items that have been engraved.

Our 14-day returns guarantee

If something does not fit or it is not suitable you can return to us for a full refund. Please notify us within 14 days and we will refund the relevant parts of your order when we receive the goods in their original condition. We do not refund any post and packaging charges.

Extended Christmas returns

For all orders placed between the 1st - 22nd December we have an extended refund guarantee until the 20th of January of the year after the order was placed.

Our 30-day exchange guarantee

We are happy to exchange goods for their original cost. Please notify us within 14 days and we will issue you with a credit note or send out the new order when we receive the goods in their original condition.

Please note:
You are responsible for returning the item back to us. We do not accept responsibility for it until it has been delivered to us so we do advise you get proof of postage. We do not credit back the return postage cost.

FAULTY GOODS

It is very unlikely that goods will be found to be faulty. However, if goods should be found to be faulty notification should be made within seven days of the goods being received. All goods supplied by us are subject to manufacturing tolerances and are warranted as being suitable for the purpose for which they are designed, under fair conditions. Under this warranty we will replace or issue credit against goods acknowledged by us to be faulty, providing such faults have not be caused by your misuse, negligent handling or improper care of the goods. Where goods are found to be faulty the cost of the goods and postage will be refunded.

Inspect any received package thoroughly before accepting/signing for it. If the package appears to have suffered shipping damage, keep the original shipping carton and please contact us.

If you do need to return any goods, please remember to wrap the package securely as it may not be possible to offer a refund or replacement on goods which are damaged during return transit, and send it to

Silver Tree Jewellery
67 Penny Street
Lancaster
LA1 1XF

Marking your parcel clearly as Returned Goods

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Awaiting a brand new week, inside our sparkly jewellery boutique!! 

I’ve been in the jewellery fashion industry since I was just 17 years old!! After graduating from @lancasteruni & studying various jewellery diplomas from @uknaj & @giagrams I’ve been helping my lovely husband create a unique & personal jewellery shopping experience (with expertise!) for all our wonderful customers both in store & online. 

With a tailored offering from the very best uk & international jewellery designers. We’ve been a family-run Lancaster independent since 1982!!

Find us at the top of Penny Street, Lancaster, for unique handmade jewellery pieces, precious gemstones & bridaljewellery in the @diamondroomlancaster 

Myself, Oliver, Katie & the team are looking forward to providing a personal shopping experience for you…

Hannah Gibson

HELLO AUTUMN - Don't miss out on our Sale! Save up to 15% off on your favorite THOMAS SABO pieces. The offer includes the whole Ocean Vibes collection and the new Rainbow Heritage range.

Use Code: TSAUTUMN22 #linkinbio 

The sale ends September 18, available in-store and online.

In loving memory of Her Majesty The Queen Elizabeth II 1926-2022, we thank you for your service.

Let US shop with YOU in store

Browse our stunning jewellery collections with guided advice from our team; we can taylor your shopping experience to suit you or your gifting needs… 

…we can advise on the right type of jewellery for you, materials used & design inspiration of each piece. We can also lovingly gift-wrap your gifts with a personal message tagcompletely free of charge!!

#WhenOnlyIndependentWillDo

In a hurry??choose Click & Collect online & we will make sure your purchase is ready to collect in store

Is it time to say goodbye to summer?#herecomestherain️

September always feels like a fresh new start; with schools going back & the end of the warmer weather [we may squeeze a couple more warmer days in before the official end of summer]

We’ve had a fabulously busy summer 22’ with new collections being adorned by our wonderful customers, lots of special gifts leaving us & lots of Engagements & Weddings to celebrate

Looking ahead now to cosy nights, exciting new collections & some old favourites to soothe your soul… watch this space

Also cannot wait for our autumnal window & arch changeby @the_time_for_flowers 

Love Hannah & team Silver